Unpacking Cost, Efficiency and Security in Construction Transactions

Join host Mike Merril as he sits down with Basys’s CTO, Chris Borchers, and Executive Vice President of Partner Relations, Kenny Thompson. Together, they unpack the nuances of payment processing systems, offering insights into how businesses, especially in construction, can trim costs and streamline operations by implementing different payment technologies.

Additionally, they’ll underscore the importance of robust security measures, like multi-factor authentication and PCI compliance, as construction companies adapt to new credit card processing strategies.

Key Takeaways:

Breakdown the Payment Process

Delving into the intricacies of credit card processing, from initial card issuance to the final funding stages, Borchers and Thompson illuminate the journey of financial transactions within businesses.

Learn Cost Efficiency Strategies:

By optimizing payment processing systems, businesses can achieve significant cost savings. Learn how this strategic approach not only enhances financial management but also fosters operational agility.

The Importance of Excellence in Customer Service:

Basys’s remarkable Net Promoter Score (a market research metric that measures customer loyalty, satisfaction and enthusiasm) underscores the company’s commitment to exceptional customer service. This dedication to the client experience plays a pivotal role in the way Basys’s fosters customer loyalty and retention.

How to Initiate Seamless Technological Integration:

Research is showing that by introducing payment systems into core business operations and integrating them with accounting software, construction companies are seeing an increase in client satisfaction. This is because transactions are both quicker and more accurate. Borchers and Thompson specifically show this integration ensures operational efficiency and supports scalable growth initiatives across businesses.

The Importance of Implementing Robust Security Measures:

Upholding stringent security practices — such as Multi-Factor Authentication (MFA) and PCI compliance — is imperative in safeguarding transactions. These measures mitigate risks and fortify the trustworthiness of financial operations, helping to ensure customers their financial information will remain confidential.

Guests:

CTO and Product Officer at Basys Chris Borchers

Executive Vice President of Partner Relations at Basys Kenny Thompson

Click here to listen to the full podcast and learn more!